Ingenuity RM is committed to protecting the privacy and personal information of any consumers we interact with, our clients, employees, vendors and any third parties we utilize or engage with in the conduct of our business. We do not share any personal information with third parties for solicitation or marketing purposes.
The types of information we collect
We receive, collect and store personal information you enter on our website or alternatively provide us by phone, mail, fax or in any other way. We may use software tools to measure and collect website session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card and banking information), comments, feedback and details of your personal profile.
Please note that we are a debt collection agency. In the usage of our website and in any or all forms of communications with us, we are attempting to collect a debt. Any information obtained will be used for that purpose.
How we collect personal information
When you conduct a transaction on or visit our website, we collect personal information you give us such as your name, address, phone numbers, employment information, financial information, credit card and bank account numbers, and other personal data. Your personal information will be used for the specific reasons stated above only, namely to collect a debt.
Why we collect personal information
We collect information from you for the following purposes:
To collect an outstanding debt;
To operate the services associated with our website/consumer portal;
To provide our users with ongoing customer assistance and technical support;
To be able to contact you in the future;
To comply with any applicable laws and regulations.
How we store and use your personal information
Our consumer portal is hosted by a third-party provider. Your data may be stored on Ingenuity RM’s secure servers and data storage, databases and other general applications. Both Ingenuity RM and our Providers store your data on secure servers behind a firewall.
All payment gateways offered by Ingenuity RM and our Providers and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our business.
While Ingenuity RM endeavors to provide reasonable security for information in our possession and control, no security system can prevent all potential security breaches. For this reason, we bear no liability for uses or disclosures of personal or non-personal information arising in connection with the theft thereof. Each user is responsible for safeguarding the confidentiality of his/her password to our Services. For this reason, we also bear no liability for access to or use or disclosure of personal information if such access, use, or disclosure arises in connection with the theft or disclosure (whether intentional or negligent) of a user's password.
How we communicate with you
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect an amount due, or as otherwise necessary to enforce applicable local or national laws, or any agreement we may have with you. For these purposes we may contact you via email, telephone, fax, text messages, and postal mail.
How you withdraw your consent
If you don’t want us to process your data or gather information from you through our consumer portal anymore, please call us at 888-585-1610 or send us a letter to: Ingenuity RM, PO Box 310, Bismarck, ND 58501.
Our contact information
If you would like to access, correct, amend or delete any personal information we have about you, you are invited to call us at 888-585-1610, send a message via our websites at ingenuityrm.com and ingenuitypay.com, or send a letter to: PO Box 1310, Bismarck, ND 58501.
Last updated: August 6, 2020